Terms of service
General Terms and Conditions and Customer Information
General Terms and Conditions (Mail Order) for private customers of
Taken Ransom Skateboards
Otto-Heilmann-Str.18A
82031 Grünwald / Germany
Management: Bora Mut
District Court of Munich
§ 1 General Provisions
(1) Contractual services and offers provided by Taken Ransom Skateboards are subject exclusively to the following terms and conditions. By taking note of these terms and conditions, the contractual partner agrees to their inclusion in the contract to be concluded with TAKEN RANSOM.
(2) General terms and conditions of the contractual partner shall not become part of the agreement between the parties, even if TAKEN RANSOM does not expressly object to their inclusion.
§ 2 Conclusion of Contract and Storage of Contract Text
(1) Offers contained in TAKEN RANSOM catalogs and other information media are non-binding. By ordering goods, the contractual partner makes a binding declaration of intent to purchase the ordered goods.
(2) TAKEN RANSOM is entitled to accept offers from the contractual partner within a period of two weeks of receipt. The contract is concluded when TAKEN RANSOM confirms acceptance of the offer in writing—by mail or e-mail—or executes the delivery within this period. Dispatch of the confirmation or the goods within this period is sufficient.
(3) We do not store the complete contract text. It can be saved electronically using the browser's print function prior to submitting the order.
§ 3 Subject Matter of the Contract
(1) The subject matter of the contract is limited to the goods expressly confirmed by TAKEN RANSOM or shipped in response to the contractual partner's order.
(2) Drawings, illustrations, and other product descriptions—particularly in catalogs—are non-binding and do not constitute a guarantee of quality or condition within the meaning of the provisions of the German Civil Code (BGB).
§ 4 Delivery and Payment
(1) TAKEN RANSOM is entitled to effect delivery of the goods subject to the contract within two weeks of TAKEN RANSOM's acceptance of the offer.
(2) All stated prices are in euros and include statutory VAT.
(3) Deliveries of goods by TAKEN RANSOM are made against prepayment.
(4) Upon receipt of an order confirmation, the customer has the option to pay via Apple Pay, Google Pay, PayPal, or credit card (see payment options).
(5) TAKEN RANSOM charges shipping costs and fees per order (see order information). If delivery is free of charge because a specific order value threshold has been met, such free delivery applies only if the order value continues to exceed the free-shipping threshold even after any exercise of the right of withdrawal. If the order value falls below the free-shipping threshold following the exercise of the right of withdrawal, the applicable shipping costs and fees (see order information) will be deducted from the refund amount payable to the customer as a result of the withdrawal.
Example:
Order value:
60.00 EUR
Less value of returned item(s) due to withdrawal:
- 45.00 EUR
Remaining order value:
15.00 EUR
Shipping costs must subsequently be paid by the customer.
(6) TAKEN RANSOM is entitled to make partial deliveries, provided this facilitates the performance of the contract and is reasonable for the contractual partner.
(7) The contractual partner is not permitted to assign any claim against TAKEN RANSOM unless TAKEN RANSOM expressly consents in writing.
§ 5 Right of withdrawal for distance contracts
(1) The following provisions do not apply to audio and video recordings, software (provided the supplied data carriers have been unsealed), or newspapers and magazines. They also do not apply to goods manufactured according to the contracting party's specifications or clearly tailored to the contracting party's personal needs.
You can find our return policies and right of withdrawal in the corresponding links.
Agreement regarding the bearing of costs: You are responsible for the regular costs of the return shipment.
A 5% Restocking Fee (of Purchase amount) is applied to all returned purchases. This will be listed in the refunds credit note/invoice.
§ 6 Retention of Title
The goods subject to the contract remain the property of TAKEN RANSOM until payment has been made in full.
§ 7 Warranty
(1) The warranty period is one year from the date of delivery of the goods.
(2) In the event of a claim, TAKEN RANSOM must be able to verify the date of purchase. The item subject to the claim should be sent to TAKEN RANSOM together with a copy of the invoice, if available. If the customer is unable to provide a copy of the invoice, this does not affect the warranty claims to which they are entitled.
(3) Statutory warranty provisions apply to defects in the delivered goods.
(4) The contractual partner is obliged to inspect the goods immediately upon arrival for transport damage and obvious defects and to report these to TAKEN RANSOM without delay. Failure to comply with this obligation to inspect and report has no consequences for the statutory warranty claims to which the customer is entitled.
(5) The warranty does not cover normal wear and tear. The warranty shall not apply to defects resulting from a failure to follow TAKEN RANSOM's maintenance or care instructions, modifications made to the products, improper installation of accessories, the replacement of parts, or the use of care products that do not meet TAKEN RANSOM’s high quality standards.
(6) The contractual partner shall only be entitled to warranties in the legal sense if TAKEN RANSOM expressly stipulates this in writing.
§ 8 Liability
(1) In the event of a breach of essential contractual obligations due to slight negligence, TAKEN RANSOM’s liability is limited to the foreseeable, direct average damage typical for the contract, given the nature of the goods. This also applies to breaches of duty due to slight negligence on the part of TAKEN RANSOM’s legal representatives or agents.
(2) Otherwise, TAKEN RANSOM is liable in accordance with statutory provisions if the contractual partner asserts claims for damages based on willful misconduct or gross negligence—including willful misconduct or gross negligence on the part of representatives or agents. Unless a breach of duty involving gross negligence or willful misconduct is attributable to it, TAKEN RANSOM’s liability is limited to the foreseeable average damage that typically occurs.
(3) The above limitations of liability do not apply to damages resulting from injury to life, body, or health.
§ 9 Batteries and Rechargeable Batteries
(1) If you have purchased batteries or rechargeable batteries from us as a private end customer (consumer), you may return them to us or to municipal collection points free of charge after use.
(2) Batteries and rechargeable batteries must not be disposed of with household waste. They contain harmful substances and are marked accordingly. The symbol of a crossed-out wheeled bin and the relevant harmful substance (e.g., Cd: cadmium; Pb: lead; Hg: mercury) appear on the respective batteries and rechargeable batteries.
§ 10 Final Provisions
German law applies, excluding the UN Sales Convention (CISG), unless mandatory consumer protection regulations of the state in which the consumer resides dictate otherwise.