Withdrawal Policy

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us

Equitify GmbH, Otto-Heilmann-Str.18A, 82031 Grünwald, Germany.

E-mail: service@takenransomskateboards.com

of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Keep proof of receipt of sending the withdrawal.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract/purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us, to:

Equitify GmbH, Otto-Heilmann-Str.18A, 82031 Grünwald, Germany.

The deadline is met if you send back the goods before the period of fourteen days has expired.
You, the customer, will bear the cost of returning the goods. You must bear the standard costs for the return of bulky goods.
Extra cost occurred from shipment (import/export cost, customs costs/fees, etc. will not be carried by us.)
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
You should consider using a trackable shipping service or purchasing shipping insurance for returning the goods. We don’t guarantee that we will receive your returned item. Items not received by us will not be refunded or exchanged.

End of the instructions on the right of withdrawal

Refund / Returns policy

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A 5% Restocking Fee (of Purchase amount) is applied to all returned purchases. This will be listed in the refunds credit note/invoice.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@takenransomskateboards.com
Refunds take time so please be patient.

Additional non-returnable items:
Gift cards
Downloadable software products (videos)

There are certain situations where only partial refunds are granted: (if applicable)
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened and or seal or shrink wrap broken/opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery will not be refunded or exchanged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A 5% Restocking Fee (of Purchase amount) is applied to all returned purchases. This will be listed in the refunds credit note/invoice.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@takenransomskateboards.com
Refunds take time so please be patient.

End of the instructions on the refund/return policy.